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Privacy Policy

Last updated: March 10, 2025

1. Introduction

Niva Infotech Pvt Ltd (“Niva Infotech,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, and website (collectively, the “Services”), including but not limited to PG Matrix, CommuNest, and any other applications developed by Niva Infotech.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Full name and contact details (email address, phone number)
  • Account credentials (username, password)
  • Business information (property name, address, business type)
  • Payment and billing information
  • Government-issued identification (where required for verification)
  • Profile photographs

2.2 Usage Data

We automatically collect certain information when you access or use our Services, including:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, browser type, pages visited, time and date of access)
  • Usage patterns and feature interaction data
  • Crash reports and performance diagnostics
  • Location data (with your consent, where applicable)

2.3 Information from Third Parties

We may receive information about you from third-party services you integrate with our platform, such as payment processors, authentication providers, and analytics services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our Services, including tenant management, rent collection, and property operations.
  • Account Management: To create and manage your user account, process transactions, and send transactional communications.
  • Improvement: To understand how users interact with our Services and to improve functionality, performance, and user experience.
  • Communication: To send you service updates, security alerts, support messages, and promotional communications (with your consent).
  • Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Analytics: To conduct research and analysis to better understand our users and improve our products.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, payment processing, analytics), subject to confidentiality agreements.
  • Business Partners: With property owners, managers, or tenants within the same property ecosystem, as necessary for the functioning of the Services.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, or safety of Niva Infotech, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Role-based access controls with the principle of least privilege
  • Regular security audits and vulnerability assessments
  • Secure cloud infrastructure with enterprise-grade providers
  • Multi-factor authentication support

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce agreements, and as permitted by applicable law.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Withdrawal of Consent: Withdraw your consent for data processing at any time, where consent is the legal basis for processing.
  • Objection: Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at nivainfotechofficial@gmail.com.

8. Cookies and Tracking Technologies

Our website and applications may use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

  • Remember your preferences and settings
  • Understand how you interact with our Services
  • Deliver relevant content and advertisements
  • Analyze traffic and usage patterns

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. Third-Party Services

Our Services may contain links to or integrate with third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Key third-party services we may use include:

  • Google Firebase (cloud infrastructure, authentication, analytics)
  • Payment gateway providers
  • Push notification services
  • Customer support tools

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including India, where our primary operations are based.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: